At Self by Paula, we value your trust. This privacy notice explains how we handle your personal information, ensuring transparency and care in everything we do.
1. What to Expect
We are committed to protecting your privacy and handling your personal data responsibly. This notice outlines how we collect, use, store, and safeguard your information.
2. Contact Details
IIf you have any questions or enquiries, you can contact Self by Paula through the following channels:
3. What Information We Collect and Why
To provide and improve our services, keep you informed, and handle enquiries effectively, we may collect and use the following personal data:
4. Lawful Basis for Processing Your Data
We only collect or use your personal information when legally allowed to do so. Our lawful bases are:
🔹 Consent – You have given us permission after being fully informed. You can withdraw your consent at any time.
🔹 Contract – We need certain data to enter into or fulfill an agreement with you.
🔹 Legitimate Interests – We process data when it benefits you, our organisation, or others—without causing undue harm.
In particular, we collect health and lifestyle information to support you in your coaching journey.
5. Your Data Subject Rights
We believe in empowering you when it comes to your personal data. Under GDPR, you have the right to:
✅ Access – Request a copy of the personal data we hold about you.
✅ Rectification – Ask us to correct or update inaccurate or incomplete information.
✅ Erasure – Request the deletion of your data when it's no longer needed.
✅ Restriction – Limit how we process your data under certain circumstances.
✅ Objection – Object to the processing of your personal data based on legitimate interests.
✅ Data Portability – Obtain and reuse your data for your own purposes across different services.
If you wish to exercise any of these rights, simply reach out using the contact details above—we’re here to help.
6. Where We Get Your Information
We only collect information directly from you when you engage with our services.
7. Third-Party Sharing
To provide services strictly necessary for our business operations, we work with a few trusted partners under their respective privacy conditions:
Rest assured, we only share the minimum data required for these services to function effectively.
8. How Long We Keep Your Data
We retain your personal information for seven years after the conclusion of our contract. This ensures continuity if you choose to resume coaching within that timeframe and aligns with our insurance requirements.
9. Security Measures
Protecting your data is our priority. We implement appropriate technical and organisational safeguards to prevent unauthorized access, misuse, or loss of your information.
10. International Transfers
We do not transfer personal data outside the UK/EU.
11. Cookies & Tracking
We do not use cookies or tracking technologies on our website.
12. How to Raise a Concern
Your privacy matters. If you have any concerns, please contact us at the details above. If you remain dissatisfied, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO):
📍 Address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 📞 Helpline: 0303 123 1113 🌐 Website: https://www.ico.org.uk/make-a-complaint
This privacy policy is designed in accordance with the General Data Protection Regulation (GDPR) and the UK data protection laws.
📝 Updated: June 2025.
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